Phone and NBN plans

Critical Information Summaries

A Critical Information Summary sets out the key facts about a phone or internet plan: what it includes, the minimum and maximum monthly charges, any minimum term or early termination charge, and how to contact us or complain. They're free. You can read the summaries for our phone plans here before you buy.

Last updated: 4 November 2026

Cloud Voice (business phone systems)

These are the Cloud Voice plans we sell now. Each one has its own Critical Information Summary. Prices are for each phone system and include GST.

Cloud Voice plans, their monthly prices, calls and Critical Information Summary links
Plan	Price	Calls	Summary
Cloud Voice Basic	$11.00 a month (inc GST)	1 call at a time. Unlimited standard local, national, mobile and 13/1300 calls within Australia (fair use applies).	Critical Information Summary: Cloud Voice Basic
Cloud Voice Flexible	$38.50 a month (inc GST)	2 calls at a time. Unlimited standard local, national, mobile and 13/1300 calls within Australia (fair use applies).	Critical Information Summary: Cloud Voice Flexible
Cloud Voice Ultimate	$209.00 a month (inc GST)	5 calls at a time. Unlimited standard local, national, mobile and 13/1300 calls within Australia (fair use applies).	Critical Information Summary: Cloud Voice Ultimate
Cloud Voice BYO SIP Trunk	$32.99 a month (inc GST)	We host and manage your phone system. Your own SIP provider carries your calls and bills you for them.	Critical Information Summary: Cloud Voice BYO SIP Trunk

Every Cloud Voice plan is month to month, with no minimum term and no early termination charge. Phone numbers we supply are included at no extra charge. Desk phones are optional and quoted separately. You can find out more about our phone systems on our business phones page.

Business NBN

The right NBN plan depends on what your address can get. Before you sign up, we give you the Key Facts Sheet and the Critical Information Summary for the NBN plan that suits your address.

To ask for them now, call us on 03 9114 2268 (Monday to Friday, 9am to 5pm Melbourne time) or email [email protected] with your business address. You can find out more on our Business NBN page.

Plans we no longer sell

If you're an existing customer on a plan we no longer sell, its Critical Information Summary is available on request. Call or email us and we'll send it to you free.

The networks we use

Our NBN services use the nbn™ network, which is operated by NBN Co. In2Digital isn't affiliated with or related to NBN Co. We, not NBN Co, are responsible for your service, so please contact us about connections, faults, billing or complaints.

Cloud Voice runs on our hosted phone platform. Calls to and from other networks are carried by the wholesale voice providers we use or, on the BYO SIP Trunk plan, by your own SIP provider.

Getting a copy

Each summary can be printed or saved as a PDF from its page. If you'd like us to email or post you a copy, or provide it in another format, just ask. If you're deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service and ask for 03 9114 2268.