Business phones

Critical Information Summary: Cloud Voice Basic

In2Digital Communications (New Tech Digital Pty Ltd, ABN 38 643 245 247)

Date: 4 November 2026

Summary of this offer

Summary of the Cloud Voice Basic offer
Description and inclusions	A cloud phone system for your business, hosted and managed by us on our phone platform. You make and take calls over your internet connection, on desk phones or the mobile and desktop apps. It includes: 1 call in progress at a time unlimited standard local, national, mobile and 13/1300 calls within Australia, subject to fair use (see below), and free calls to 1800 numbers phone numbers we supply, at no extra charge extensions, voicemail to email, business hours, phone menus, ring groups, desk phone setup, and the mobile and desktop apps
Minimum monthly charge	$11.00 a month (inc GST) for each phone system, billed monthly in advance.
Maximum monthly charge	$11.00 a month (inc GST) for each phone system. Calls aren't charged on this plan. The only exception is international calls, which are off unless you ask us to switch them on (see below).
Maximum early termination charge	$0. There's no early termination charge.
Minimum term	None. Month to month. You can cancel at any time.

Other services you need

Cloud Voice Basic doesn't depend on any other service from us. It runs over the internet, so you need an internet connection. That can come from any provider. Call quality depends on your connection.

Equipment

You don't have to buy any equipment from us. The mobile and desktop apps are included, and you use them on your own smartphone or computer. Desk phones are optional. If you want them, we quote them first and you pay for them once. Ask us whether desk phones you already have will work.

Exclusions and important conditions

Fair use. Unlimited calls are for normal business calling by the users and extensions in your Order. They don't cover call centres, telemarketing, auto-diallers, reselling, wholesale traffic, permanent connections (such as always-open lines) or diverting calls to get around call charges. If your use is well beyond normal business use, we'll talk to you first. We may then move you to a more suitable plan with 30 days' notice, or you can cancel.
Calls at a time. Basic includes 1 call in progress at a time. If you need more, ask us about Flexible (2 calls at a time) or Ultimate (5).
International calls aren't available unless you arrange them with us first. We tell you the rates before we switch them on, and those calls are charged on top of the plan price.
Numbers you can't call. Premium (19xx) numbers, satellite phones, 106, directory assistance and other special numbers can't be called from our phone systems.
SMS isn't included.
Medical and security alarms. Medical alarms, monitored security alarms, lift emergency phones and similar devices may not work over Cloud Voice. Talk to us before connecting one.

Calling 000 in an emergency

You can call Triple Zero (000) free while your internet connection and power are working. It doesn't need a PIN.
Your phones, including calls to 000, won't work in a power failure or internet outage, if our voice carrier's network is down, or if our phone platform is down. Keep a charged mobile phone handy for emergencies.
Calls to 106 (the text emergency service for TTY users) and 112 can't be made from our phone systems.
The operator may not automatically get your location, so always give your full address. If you're away from your service address (for example using the app at home), emergency services may be sent to the recorded address, so call 000 from a mobile.

Ending the service early

There's no early termination charge. You can cancel at any time by email or a Portal request. The service ends at the end of the current monthly billing period, and you pay the plan price until then. Desk phones you've bought and paid for are yours to keep. To keep your phone numbers, move (port) them to your new provider before you cancel.

Cost of a 2-minute call to an Australian mobile

$0. Standard calls to Australian mobiles are part of your unlimited calls (subject to fair use), so a 2-minute call costs nothing extra.

Checking your call usage

Calls aren't charged on this plan, so there's no call usage to pay for. We don't list individual calls on our bills. For your call records, call or email us, or raise a request in the Portal.

Contact us

Phone: 03 9114 2268, Monday to Friday, 9am to 5pm Melbourne time
Email: [email protected] · Client Portal: portal.in2digital.com.au
Post: 2/30-32 Christensen Street, Cheltenham VIC 3192
National Relay Service: if you're deaf, or have a hearing or speech impairment, contact us through the National Relay Service and ask for 03 9114 2268.

Making a complaint

If you're unhappy with our service, please tell us so we can fix it. You can complain by phone, email, the Portal or post (details above). Our Complaints Handling Policy at in2digital.com.au/complaints explains how we handle complaints and how long each step takes.

Telecommunications Industry Ombudsman

If you're not satisfied with how we've handled your complaint, you can contact the Telecommunications Industry Ombudsman (TIO). It's free and independent. Phone 1800 062 058 or visit www.tio.com.au.

All prices include GST. This summary is free and isn't the full contract: our Terms and Conditions at in2digital.com.au/terms set out the full terms. Ask us and we'll email or post you a copy. Summaries for our other plans are at in2digital.com.au/critical-information-summaries.