IT and security, handled.
Help desk support, device care, backups and cyber security for your whole team. Run by our Melbourne team, so you deal with people who know your setup.
Your IT department, minus the overhead.
Support, security and backups from one local team.
Help desk
Help from people you know
Call or email and our Melbourne team picks it up. We can connect to your computer remotely and sort it out on the spot.
- Local Melbourne team
- Phone & email support
- Remote fixes
- New starters & leavers
Cyber security
Layers of protection
Antivirus, filtering, firewalls and multi-factor sign-in work together to keep threats out. Managed endpoint protection (Sophos) is $90.92 per user a year (inc GST), billed yearly.
- Endpoint protection
- Email & web filtering
- Firewalls
- Multi-factor sign-in
Devices
Every device, patched and watched
We monitor your computers, servers and network gear, install updates for you and catch problems early.
- Device monitoring
- Automatic patching
- Asset register
- Remote maintenance
Backup & recovery
A bad day, not a bad month
Automatic backups of your files, servers and cloud data, with restore tests as agreed in your plan. If something's deleted or encrypted, we restore it from the backup.
- Automatic backups
- Restore tests as agreed
- Disaster recovery plan
- Business continuity
Cloud
Azure and AWS, looked after
We move servers and apps to the cloud, then keep them secure, updated and on budget.
- Cloud migration
- Microsoft Azure
- AWS
- Cost monitoring
One team for all of it.
Every plan is shaped around your team, your devices and the systems you rely on.
Day to day
- Help desk by phone and email
- Remote fixes
- New starters and leavers
Behind the scenes
- Monitoring and patching
- Antivirus and filtering
- Automatic backups
Planning ahead
- Security assessments
- Disaster recovery planning
- IT and cloud roadmap
Handing over is easy.
Review
We look at your devices, accounts, security and backups.
Plan
You get a clear plan: what we'll fix first and what's covered.
Onboard
We add monitoring and protection to each device and document your setup.
Support
Help desk, updates and backups from our Melbourne team.
FAQ
Managed IT questions, answered
What businesses ask us before handing over their IT.
What are managed IT services?
Managed IT services means an outside team looks after your business technology on an ongoing basis: help desk support, device monitoring and updates, cyber security, backups and planning. In2Digital acts as your IT department, so your staff have one place to go when something breaks.
What are your support hours?
Our help desk is open Monday to Friday, 9am to 5pm Melbourne time. Call 03 9114 2268 or email [email protected]. Our team is based in Cheltenham, in Melbourne's south-east.
What does cyber security for a small business include?
For most small businesses it covers antivirus and endpoint protection on every device, email and web filtering, firewalls, multi-factor sign-in, regular updates and backups. We review what you have now and close the gaps that matter most.
How do you back up our data?
We set up automatic backups of your files, servers and cloud data, including Microsoft 365 mailboxes and SharePoint, with restore tests as agreed in your plan. If something is deleted, encrypted by ransomware or lost with a failed device, we restore it from the backup.
Can you manage our Microsoft Azure or AWS cloud?
Yes. We help businesses move servers and apps to Microsoft Azure or Amazon Web Services (AWS), then look after security, updates, backups and running costs once they're there.
How much do managed IT services cost?
It depends on how many people and devices you have and which services you need. Managed endpoint protection (Sophos) is $90.92 per user a year (inc GST), billed yearly. For everything else, tell us about your team and we'll send a quote with no obligation.
Ready for IT that's handled?
Free review of your current setup. No obligation.